FAQ - Plushie Concerns & Returns
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I need to make a return. What's the best way to send back my Giant Plushie?
We want you to be 100% happy with your new plushie! Our return policy is designed to make things easy for you, and we always follow Australian Consumer Law.
For Cuddles That Aren't Quite Right (Change of Mind):
If you change your mind, you can return your plushie for a refund within 30 days of delivery. Just know that the return shipping cost will be deducted from your refund.
To be eligible, your plushie must be in ‘as new’ condition with its original tags and packaging. Please note that "Final Sale" items are not eligible for a change of mind return.
For Cuddles With a Flaw (Faulty Items):If your plushie arrives with a fault, you have a right to a refund or replacement under Australian Consumer Law.
Just send us an email with your order number and a photo of the issue. We will help you fix it and will cover the return shipping costs for faulty items.
How to Return the Plushie to us?
To help your plushie travel safely back to us, please pack it into its vacuum-sealed bag if possible. If you don't have the original bag, a standard vacuum storage bag will work just fine! We will email you the return label once your return request has been approved.
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Oh no! My Giant Plushie arrived with a little hiccup. What do I do?
We are so sorry to hear that! We take great care in packing your order, but if your plushie arrives with a flaw, don't you worry—we will make it right. Under Australian Consumer Law, you have a right to a remedy for faulty products.
Please send us an email at admin@dreamzity.com.au with your order number and a clear photo or video of the issue. Our team will review it and guide you through the next steps, which may include a replacement, refund, or repair, and we will cover the return shipping costs for faulty items.
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I received the wrong plushie by mistake! What should I do?
Oh no! It looks like there was a little mix-up in the cuddle factory. We're so sorry for this little hiccup in your plushie's journey. Don't you worry—we'll get the right one sent to you as soon as possible, completely free of charge.
Please send us a quick email at admin@dreamzity.com.au with your order number, and our team will take care of everything for you!
New Arrivals
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Limited Edition - 136cm Giant Dog Plush Toy - Hazie
Regular price $119.99 AUDRegular priceUnit price / per -
Limited Edition - 95cm Giant Dinosaur Plush Toy - Aspendalo
Regular price $59.99 AUDRegular priceUnit price / perComing Soon -
Limited Edition - 130cm Giant Teddy Bear Plush Toy - Creamsie
Regular price $119.99 AUDRegular priceUnit price / perComing Soon -
Limited Edition - 120cm Giant Unicorn Plush Toy - Celosie
Regular price $129.99 AUDRegular priceUnit price / perComing Soon
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