I received the wrong plushie by mistake! How can you help?

Oh no! It looks like there was a little mix-up in the cuddle factory. We're so sorry for this little hiccup in your plushie's journey. Don't you worry—we'll get the right one sent to you as soon as possible, completely free of charge.

Please send us a quick email at admin@dreamzity.com.au with your order number, and our team will take care of everything for you!