Frequently Asked Questions

Have a question about your new plushie pal?

You've come to the right place!
This page is a cozy guide to all things cuddly, from ordering and delivery to making sure your new friend stays super soft.

Gifting & Giving

Sharing the DREAMZITY magic is the best! Our plushies make the perfect surprise for any occasion. This guide helps you navigate everything from discreetly sending a plushie to a loved one to purchasing and sending one of our special e-gift cards.

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Your Order & Delivery

Get ready for the adventure! We know how exciting it is to wait for a new plushie to arrive, so this section is all about its journey to you. Find out how we handle your order, how to track its progress, and when you can expect your new friend to be at your door.

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Plushie Concerns & Returns

We want you to be 100% in love with your new plushie! But if something isn’t quite right, don't worry—we’re here to help. This section covers our simple and easy-to-follow process for returns, exchanges, and what to do if you need assistance after your plushie has arrived.

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Shopping & Payments

Your peace of mind is our priority. In this section, we cover everything you need to know to make your shopping experience as smooth as a plushie's fur. Learn about the payment methods we accept and find reassurance about our secure, encrypted checkout process.

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Plushie Play & Care

Welcome to the ultimate guide for keeping your cuddly companion in perfect condition! Here you'll find everything you need to know about unboxing your new plushie, keeping it clean, and ensuring it stays soft and fluffy for years of happy hugs.

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