Oh no! My Giant Plushie arrived with a little hiccup. What do I do?

We are so sorry to hear that! We take great care in packing your order, but if your plushie arrives with a flaw, don't you worry—we will make it right. Under Australian Consumer Law, you have a right to a remedy for faulty products.

Please send us an email at admin@dreamzity.com.au with your order number and a clear photo or video of the issue. Our team will review it and guide you through the next steps, which may include a replacement, refund, or repair, and we will cover the return shipping costs for faulty items.