Return Policy

Welcome to Dreamzity! We're dedicated to ensuring your complete satisfaction with our toys and products. If you need to return an item, please follow our return policy outlined below, which is in accordance with Australian Consumer Law.

Time Frame for Returns:

Returns must be initiated within 30 days of the purchase date.

Condition of Returned Items:

Items must be in their original, unopened condition, inclusive of all packaging, tags, manuals, and accessories.

Products must not show any signs of use or damage.

Return Process:

Request a Return: Contact our customer support at admin@dreamzity.com.au or through our website to start the return process. Include your order number and the reason for return.

Return Approval: We will assess your return request and, if approved, provide you with a Return Authorization number and instructions for shipping.

Shipping the Return: Securely package the item and send it to the address provided, using a trackable shipping method. Include the Return Authorization number in the package.

Inspection and Refund: Upon receipt, we will inspect the item. If it meets our return criteria, we will process a refund to your original payment method within 14 business days.

Exceptions and Non-Returnable Items:

Customised or personalised items are not returnable.

Sale items and special orders are final sale and cannot be returned.

Exchanges:

If you receive a faulty or incorrect item, please inform us immediately. We will arrange for an exchange and cover any shipping costs.

Shipping Costs:

Return shipping costs are the responsibility of the customer, except in cases of faulty or incorrect items.

Your Rights Under Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

Contact Information:

For any questions or concerns about our return policy, please contact us at admin@dreamzity.com.au

Thank you for choosing Dreamzity. We value your business and are committed to providing a positive shopping experience.