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Yes, all of our products have been licensed and meet EU safety standards. This means that they have been tested for safety and comply with all applicable regulations. You can be confident that our plushies are safe for your children to play with and cuddle with.

We also have a team of experienced product safety professionals who review and test all of our products before they go to market. This ensures that our products meet the highest safety standards and are safe for children of all ages to enjoy.

We understand that safety is the most important factor for parents when choosing toys for their children. That's why we are committed to providing safe and high-quality plushies that you can trust.

Yes, you can also cancel your order and receive store credit instead of a refund. This is a common practice among many retailers in Australia.

To cancel your order and receive store credit, you should contact the retailer and let them know your request. They will then issue you a store credit voucher, which you can use to purchase other items from the retailer.

Store credit vouchers typically have a validity period, so be sure to check the terms and conditions of the voucher before using it.

Once your order has been shipped, you will receive a tracking code from Australia Post. You can use this tracking code to track the status of your order on the Australia Post website.

To track your order, simply go to the Australia Post website and enter your tracking code in the tracking bar. You can also track your order using the Australia Post app.

If you have missing items from your order, we understand that this can be frustrating. We apologize for any inconvenience this may have caused.

Please contact us as soon as possible and we will be happy to investigate the issue and help you to resolve it. You can contact us by phone, email, or live chat.

When you contact us, please provide us with your order number and the details of the missing items. We will then investigate the issue and determine the best course of action. We may offer to send you a replacement item, issue a refund, or give you store credit.

We appreciate your patience and understanding while we investigate this issue. We are committed to providing our customers with the best possible shopping experience, and we will do everything we can to make it right.