My tracking says delivered, but my new plushie isn't here! What do I do?

Oh no! We're so sorry to hear your plushie is playing hide-and-seek.

First, double-check your porch, mailbox, and with your neighbours. If it's still missing, please contact the courier directly with your tracking number.

While we're unable to take responsibility for confirmed delivered packages, please email us at admin@dreamzity.com.au so we can help you with the next steps to find your cuddly companion.